FAQ
About Adonis Istanbul
Products and Process
Payment
Contact
Why should I sign up to adonis.com?
We are proud of our products in a large variety of hotels from all over the world. The difference is our destination request system which feel yourself a part of us. As a real partner, we provide your needs to increase the volume of your bookings.
What is your main market?
Due to we are located in Istanbul, basically the strongest products in Turkey, however, we have a large veriety of hotels which have been increasing day by day all over the world due to we are not growing on market basis but the world basis
Are we able to get the real time confirmation?
Yes, the hotels on the system are available and you can change your request to confirmation, using the system in 30 seconds.
How can I reach the hotel information?
Before you book the hotel, you can reach all information, pictures and the map of the hotel by clicking the hotel name. The truth of all information are double checked.
Are the rates per person or room rates which are shown on the search results?
All the rates are listed as room rates.
Are the rates include all taxes and breakfast ?
Yes, the rates include all taxes and service charges. However, there may be a spesific local or touristic taxes around 5-10 USD at some hotels in USA. Adonis Istanbul does not take the responsibility for these spesific tax application. Mainly the room rates include breakfast but we have also different board types choices.
How can I receive the confirmation voucher?
The confirmation voucher will be sent by e-mail to the reservation e-mail adress which are entered on the system.
How can I see my bookings?
You can reach all the data for your bookings, using the reservation search box and the filter by date and other filtering choices.
How do I know if there is availability for a tour package which I would like to buy on the system?
Tour packages are removed immediately on the system if reach the maximum pax. Therefore if you see any tour packages on the system it means still available.
Can I create different passwords for more users in my agency?
Yes you can create new accounts, clicking the button "user management" and define different permissions according to the responsibility of users.
How can I cancel or amend my bookings?
You are able to see cancel or amendment buttons, clicking to the reservation number and can make neccessary updates on the system easily.
How is the cancellation policy for my bookings?
Each hotel has its own cancellation policy and you are able to see the cancellation policy at each hotel's profile.
How can I pay for my bookings?
We have two payment choices.
- Credit card or bank transfer
- Deposit
How can follow my current deposit?
Current credit balance is written at the top of the page on the right in your account.
How can I reach proforma and invoices?
Proforma and Invoices are listed under the name of Finance section on your account.
You can contact us with the numbers in working hours below: (09:00 - 18:00 GMT+2)
Phone: +90 212 3435717
Fax:+90 212 3435709
Email: info@adonis.com
Phone: +90 212 3435717
Fax:+90 212 3435709
Email: info@adonis.com
